Customer Service

 

Trading Hours

Normal trading hours are Monday to Friday between 8am and 4pm, excluding public holidays and annual summer shutdown (mid-December to early January each year).

Orders can only be processed during these normal trading hours.

Orders placed outside of normal trading hours will be processed on the first trading day following order placement

     

    Payment Options

    This website utilises PayFast to facilitate payments. PayFast is a leading online payment processing solution which is both safe and secure. Payfast accepts payments from VISA, Mastercard, American Express, Instant EFT, Mobicred, Masterpass, Zapper, Debit Card and SCode.

       

      Delivery and Shipping

      This website can only facilitate orders for delivery inside the Republic of South Africa. Any orders or enquiries outside of the Republic of South Africa please contact sales@chefworks.co.za

        All orders are shipped from our warehouse in Alberton, Johannesburg

        A delivery fee will be charged on orders under R750. The delivery fee is calculated at check out, prior to confirmation of your order.
        Deliveries will take place within 3-7 working days from when your order has been placed. This depends on the geographic location and whether you are situated in a major or regional centre.
          • Major centres 1-3 days from order being processed
          • Regional centres 3-7 days from order being processed
        Once your order has been picked-up by the Courier, we will provide you via email with a tracking number and link to the Courier website, where you can find an up to date estimated delivery status and date.
         

        Collections

          At this point in time Collection of orders is not possible

             

            Returns Policy


            Chef Works prides itself on providing unrivalled product quality and innovation. We are happy to accept returns on some products – such as unembroidered, non-altered or unused items within 30 days of purchase date.

            Unfortunately, Chef Works cannot accept returns if a product has been embroidered or shows signs of use – including, but not limited to alterations, laundering, damage, odours or stains. In addition, Chef Works cannot accept returns unless the item is in its original packaging, with all product tags and labels attached.

            Only purchases made on this website can be accepted for return or credit. If you purchased from a trusted re-seller, please contact them directly. We cannot accept returns on items purchased from a third party.

            The Return process:
            Print a Return Form  and complete all details, making sure to insert your contact details and Order # (CW#...).
            Package your item securely and insert the Return Form inside the package.
            Return the package using a shipping service that provides tracking (UPS, FedEx) at your cost to the below address:
            HCS Home and Catering Suppliers
            C/O Chef Works Website
            Alrode Multi Park
            Chloor Street
            Alrode
            1451
              South Africa
              Should your return be successful, a refund will be processed within 14 working days

                 

                Showroom

                  For customers wishing to view the range at our Johannesburg or Cape Town showroom, please note this is STRICTLY by Appointment only. Kindly call the showroom to book an appointment.

                  Showroom Hours are as follows:
                  Monday to Thursday 9am to 4pm
                  Friday 9am to 2pm

                  Embroidery

                    All Chef Works garments can be embroidered. At this stage, Chef Works South Africa is unable to facilitate embroidery in house. We can recommend 3rd party embroiderers should you wish to embroider your garments.