Refunds and Returns

Chef Works prides itself on providing unrivalled product quality and innovation. We are happy to accept returns on some products – such as unembroidered, non-altered or unused items within 30 days of purchase date.

Unfortunately, Chef Works cannot accept returns if a product has been embroidered or shows signs of use – including, but not limited to alterations, laundering, damage, odours or stains. In addition, Chef Works cannot accept returns unless the item is in its original packaging, with all product tags and labels attached.

Only purchases made on this website can be accepted for return or credit. If you purchased from a trusted re-seller, please contact them directly. We cannot accept returns on items purchased from a third party.

The Return process:

Print a Return Form  and complete all details, making sure to insert your contact details and Order # (CW#...).
Package your item securely and insert the Return Form inside the package.
Return the package using a shipping service that provides tracking (e.g. Fastway, UPS, FedEx) at your cost to the below address:

HCS Home and Catering Suppliers
C/O Chef Works Website
Alrode Multi Park
Chloor Street

Should your return be successful, a refund will be processed within 7 working days.